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Exchanges and Policies

Ticket Exchanges

Tickets may be exchanged to another performance of the same show, subject to seat availability and a $5 transaction fee, up to three hours prior to the ticketed start time. Some discount tickets and tickets sold through third parties will not be eligible for exchange. Please contact your original point-of-purchase to request a ticket exchange.

Exchange transaction fees are waived for current 59E59 Members.


Past-Dating

We strongly encourage exchanging your tickets if you will not be able to attend a performance. If you missed your performance, past-dating is a courtesy we provide on a space-available basis, at the sole discretion of 59E59 Management. Tickets can only be past-dated for performances of the same event purchased through www.59E59.org or the 59E59 Theaters Box Office. For some events, past-dating may not be available. Please contact the Box Office at 646-892-7999 for further information and to check availability of upcoming performances. If tickets cannot be past-dated, no refund or credit will be issued for unused tickets.


Standby Drawing

On the day of a sold-out performance, the Box Office will take names for a random drawing to purchase tickets that may become available just prior to show time. You may enter your name for the standby drawing beginning one hour prior to show time, in person at the Box Office only. The Box Office will accept entries up to the point the drawing begins. One entry is permitted per party.

  • Any tickets made available for standby will be sold at full price or 59E59 Member price for current Members. No other discounts will apply.
  • Past-dated tickets will not be honored for standby seats.
  • Payment for standby tickets must be made with credit/debit card or exact change.
  • Standby tickets cannot be combined with any other purchase (tickets or memberships).
  • Once Standby tickets are purchased, patrons must immediately proceed to the theater to be seated.
  • There is no guarantee that any tickets will be available for the Standby Drawing.
  • Standby allows no choice of seats. If you would not like to purchase the seats offered to you, your entry will be removed from the drawing.

Recording Devices

The taking of pictures or use of recording devices inside the theaters is prohibited by law.


Latecomer Seating

Accommodation for latecomer seating varies by performance at the sole discretion of the producing company and may not be in originally assigned seats.