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FAQs

I have forgotten my password, how do I reset it?

  • Go to the My Account page
  • Click on 'forgot password, reset here'.
  • Type in the email address associated with your account and click 'email password link to me'. (Note: If you don’t receive the email, check your spam folder and/or make sure the email you entered is the one associated with your account.)
  • Once you receive the email, click on the link provided. This link will expire in 12 hours. It will open a page for you to create a new password for your account. (Tip: Passwords must be a minimum of 6 characters and include at least one capital letter, one lowercase letter and one number.)
  • Type your new password twice, and click on 'Change Password'. Once this is done, you will be directed to the My Account page with your account information.

I’ve lost or deleted my E-Ticket!

  • Go to the My Account page and log in.
  • Once logged in, click the box that says E-TICKETS at the top of the page
  • Find the appropriate e-ticket in the list, then click ‘Download’
     

I have Venue Credit or a Gift Voucher - How do I apply it to my purchase?
When you reach the Order Summary section of the checkout process you’ll see an option to redeem a gift voucher or apply a Venue Credit balance before entering any payment details.

Gift Voucher

  • Enter your Gift Voucher Code and click ‘Redeem Voucher’.

Venue Credit

  • If you have a Venue Credit balance, you will see the full amount under ‘Current Credit Available’.  
  • Check the box that says ‘Use available credit to pay for this order’.

Step by Step Video on How to Log In and Purchase Tickets:

How do I purchase tickets online?
Sign in or create a new customer account here. This will take you to the ‘My Account’ page and any existing memberships or subscriptions will be listed under the ‘Memberships’ tab. If you are experiencing issues logging in, please follow the instructions above on how to reset your online password.

  • Click the ‘Shows’ tab at the top of your screen to find the show you’d like to book tickets for. Scroll down to see all available shows then click ‘More info and Tickets’.
  • Once at the show page, click ‘Buy Tickets Now’ and you’ll be taken to the list of available performances.
  • Select your desired performance date/time and press 'Get Tickets'.
  • Input the number of tickets you would like to purchase. Be sure to double check the date and time! Click ‘Continue’.
  • If there are any add-on options/events, you can select them here, or simply press ‘Continue to Cart’ at the bottom.
  • When you reach your cart, scroll down and press ‘Checkout’. Certain discounts may not have been applied yet, don't worry, keep going! 
    • What if I have a promo code? Enter it here. otherwise leave blank. If you are a Member and also have a promo code, the system will automatically apply the greater discount. Discount offers cannot be combined.
    • For virtual tickets you should enter the email address where you’d like to receive the streaming link. Note: you only need to purchase ONE virtual ticket per household. If you are buying guest tickets, enter their email addresses in the same field, separated by a comma. In the field below you can enter your guest’s first and last names. Then click ‘Continue’.
  • If you’d like to donate, select a donation amount then click ‘Continue with my donation’. If not, simply scroll down and click ‘I do not want to donate’.
  • At the Order Summary, double check your date, time, number of tickets or donations, and price. (For virtual events, you can ignore the ‘Ticket Delivery’ information.) 
  • If you have a Gift Voucher or 59E59 VenueCredit, you can apply those now. Then click ‘Continue’.
  • Make sure your billing address is correct and click ‘Continue’.
  • Enter your credit card details. U.S. card holders, please ignore the ‘Start Date’ and ‘Issue Number’ fields, leave them blank. Click ‘Confirm Payment’.
  • You will see the ‘Order Confirmation’ page and a message saying ‘Thank you for your order! We have sent a confirmation email to [your email address]'. If you do not see this message or receive your emailed confirmation, then your transaction may not have been processed. Please contact the box office for assistance.

If any of the steps above do not work or you receive an error page. Please inform the Box Office - include specific details below and we may be able to find an alternative solution.

  • What device are you using (PC, Mac, cell phone, tablet)?
  • What browser are you using (Google Chrome, Safari, Firefox)?
  • At what point in the steps above did you get stuck?
  • If you were directed to a different page, can you send us that link?