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Virtual Performance FAQ

Virtual Events - How it Works

What is the difference between ‘live event’ and ‘on-demand’?

'Live event’ means you are watching the performance live online, as it happens. This means you may not be able to pause the video during the performance without missing some of the content. But don’t worry, once the live stream is over, you’ll be given access to the recorded performance so you can catch up on anything you missed. 
'On-demand’ means the event is pre-recorded and you can view it anytime within the dates it is available online.

How do I view the online performance?
First, we recommend testing your viewing options at least 30 minutes prior to your performance start time. A Box Office representative will be available to assist up until the performance begins, but please note there may be a delay due to a higher volume of last-minute help requests.

  • Prior to the performance start time you will have received an email from boxoffice@59e59.org with the subject line ‘Access to 59E59 Online Event’. Your e-ticket will be attached as a PDF.
  • If using a computer: download the attached PDF first then open it from your device and click the link.
  • If using a phone, simply open the attached PDF and click the link.
  • You will arrive at the show page where you will need to login using your 59E59 email and password.  Once logged in, press play and enjoy the show!

 

I have not received the email with the viewing link. What do I do?

  • Check your spam or junk folders and your promotional tabs (Gmail).
  • Do an ‘all mail’ search using ‘59E59’ and the show title.
  • You can also login to your 59E59 account here and search under the ‘E-Tickets’ tab on your ‘My Account’ page.  
  • Finally, if you aren't able to locate the link, email Box Office. 

 

The link I received in the e-ticket is not working when I click it.
Download the PDF to your computer first, then open the downloaded file and click the link. If it still isn't working, please contact the Box Office.

Can I watch the performance on my T.V., if so, how?
Yes, you may be able to watch on your television. It does require an understanding of ‘screen casting’ or ‘screen mirroring’ (also known as ‘AirPlay’ on Apple devices).  Setup for this is unique to the device you are using.  Please see the following links for help with your device.  Alternatively, you can use a HDMI cable to connect your computer directly to your TV.  
For Screen Mirroring Instructions, please click on your device from the selection below.
 
From an Apple device (iPhone, iPad or Mac):
To Apple TV
To a Chromecast enabled TV from your Google Chrome web browser
 
From an Android or Windows compatible device:
To Roku TV
To Amazon Fire TV
To a Chromecast enabled TV from your Google Chrome web browser.
 
I can’t hear any sound!
First, check the volume is up (and not muted) on your computer or phone.
Next, check the volume is up (and not muted) on the video player - click on the volume icon (usually located in the lower corner of the video screen).
If you are screen-mirroring to your TV, check the TV volume is not muted.
 

How do I make the video full-screen?
In the video player, click the ‘full-screen’ icon: The video is lagging, buffering, or out of sync!
Sometimes these issues can be caused by your computer or internet connection. Click here for some helpful troubleshooting options.